Need technical help - here is how to create a tech ticket

Should you need to raise a tech ticket for our technical team to assist you please follow the guidelines below to speed up our ability to get your issue fixed in a timely manor.

There are a number of way to get to the technical ticketing system to discuss any issue you may have with our tech team.

  • You can raise a ticket on this link ticket
  • MyWexer portal you can click into the Help Centre from your navigation panel
  • Success Hub (Help Centre) online you can submit a request top right of the screen
  • Website just click contact then support

Please see the image below

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Once you have raised your tech ticket you will be asked a number of questions, the more information you can give us at this pint the faster we will be able to diagnose your issue and offer a full and fast response

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Virtual - physical virtual player on site.

You'll be asked your email, name, organisation and digital solution, chose Virtual on the dropdown

Player ID (PID) if you have this available it will make our response faster as we can remote into the player immediately. There are 2 ways of finding your Player ID, see images below from your MyWexer portal and the actual player touch screen, image below.

When asked to to describe the issue please be as specific as possible, not just the player doesn't work. The more details you can pass on, the faster we can get to the route course of the issue. There is also a a place to upload images/videos. Something visual is always very helpful, please do use this function if appropriate.

Then press Submit and our tech team will be back to you soon.

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Mobile - web based platform, web player, Apps

You'll be asked your email, name, organisation and digital solution, chose Mobile on the dropdown

You won't have a Player ID to enter but do take advantage of the free type description box to give as much detail as you can regarding the issue you are facing.

Then press Submit and our tech team will be back to you soon.