Minimum requirements

We are often asked to provide minimum requirements for access and usage of the web-player service. 

As the service is essentially internet-based streaming-media, the requirements for access and usage are similar to those of other popular streaming-media providers. Generally, if you can access those services, you should have no issues accessing the web-player service, with a few caveats:

1. Device: It is always recommended to use late-model devices with up-to-date software installed.  Older devices running current software is not recommended, and only Windows (desktops/laptops/tablets), Apple (desktops, MacBooks, tablets, smartphones), and Android (tablets/smartphones) devices should access the service.
   
   
2. Browser: Certain Internet Browsers are not supported by the service. If you attempt to access the web-player service via one of these browsers you will see a warning screen pop up and advise you to download a supported browser. 
   
   
3. Wifi/connectivity: The service is fully dependent on working Internet, and requires a steady connection to maintain the stream. Always ensure you have the best possible connection, without any firewalls or VPNs in place, and suitable bandwidth to stream high-definition content.
   
   
4. Report the problem: If you’ve followed the above steps and still can’t access or use the service, please gather and report the following details on a ticket:
   

• Gym/Membership affiliation along with the geographic location of the user
• Device type (Laptop, Phone, Tablet, etc)
• Software/OS Type (Windows 10, iOS, etc) and version
• Internet Browser being used, and version number
• Other browser attempted if any
• Do you have a screenshot or video of the issue?
• What are the steps we can follow to replicate the issue?