Audio troubleshooting guide

Introduction

Is your audio signal lost, or has the sound quality suddenly dropped or cut out? Please do the following tests to ensure what the issue is and how to solve it. 

Usually, this is a sign that there's something wrong with the audio system in the gym or the cable from the Wexer player. There are a couple of steps we can take to troubleshoot this issue:

1. Ensure the audio cable is securely connected to both the Wexer player and the audio system. Check that the audio system is set to the correct input (typically AUX, but it may vary depending on your setup, so please check all inputs if unsure). Try to adjust the volume to a level where you should be able to hear the sound. Please keep in mind that the cable should be plugged into "Line Out" on the OnDemand player or the green port on the Basic player.
   • If this didn't work, please proceed to step 2
      
2. Unplug the audio cable from the Wexer player and plug it into a smartphone or any device with an AUX output instead. Are you able to play sound through the audio system with the new Device?
   • If this is still not working, then there's an issue with the cabling or the audio system. We recommend that you reach out to your preferred AV company as they'll be much better geared to troubleshooting a local audio issue.
     If it did work, then please proceed to step 3
3. Locate a known-good headset with a wired connection and plug it into the player instead. Please keep in mind that the cable should be plugged into "Line Out" on the OnDemand player and the green port on the Basic player. If you start a class, are you able to hear the audio in the headset?
   
   • If this is not working, then your player might be improperly configured.

Conclusion

If none of the tests solved your issue, please contact Wexer Technical support and report your test results - Report ticket